Something wrong with your order?
Your 100% satisfaction is our goal! If you are not happy with any purchase we will exchange it or refund your money.
Your items must be returned in new, unopened condition. Items received as a gift (paid for by someone other than yourself) can be exchanged or returned for a store credit.
Please contact our Customer Service department before sending anything back to us via email at firstname.lastname@example.org.
For faster processing of your return, please follow the steps outlined below
1. Contact Japanese Gift Market Customer Service within 15 days of receiving your order to let us know you will be making a return. Call us at (800)892-2816 Ext.1, Monday – Friday 10AM to 6PM Pacific time.
2. We will give you a Return Authorization Number. Please write this number on the outside of your shipping box and address the box to:Japanese Gift Market
2030 Sacramento Street
Los Angeles, CA 90021
3. You may use any shipper you like, but we recommend purchasing tracking and insurance. Insurance protects you in case the items are damaged or lost in transit.
4. Carefully package the items in the original shipping box or any suitable shipping carton and include a copy of your invoice.
IMPORTANT: Make sure the items are well packaged similar to the way you received them. Whenever possible, use the same packaging that was used to ship the items to you. Items must be received in resalable condition for a refund.
Once we receive your Return package, we will issue you a refund or store credit for the price of the products you returned (including tax, if any). Shipping is not refundable. If you are returning an item because it arrived damaged, we will also refund you the shipping costs to return the item to us.
Please allow up to 14 days for us to receive and process your refund. It may take one or two billing cycles until the credit appears on your bank statement. Time depends on the policies and procedures set by your credit card company.